Customer service - Right of withdrawal / Return of goods
Dear customers, We would like to inform you that according to the Law on Consumer Protection (Official Gazette of RS, No. 6/2016) purchases can be made through our sales website. www.takinaksava.rs considered distance selling.
The Law on Distance Selling establishes the right of the buyer, who is considered a consumer (a natural person who buys a product to meet his individual needs and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was delivered . When withdrawing, the buyer can, but does not have to, state the reasons for withdrawing.
In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price is returned to the buyer upon receipt of the product, and after it is determined that the product is undamaged and correct.
The buyer is obliged to send a request for withdrawal from the contract to the e-mail address info@takinaksava.rs with all refund information.
The buyer is obliged to return the product without delay, and no later than 14 days from the day he sent the form / statement of withdrawal, which he previously received as a link within the mail when taking over his order. After the expiration of 14 days from the day he sent the withdrawal, the product can no longer be returned.
When returning the goods, it is obligatory to return them in correct and unused condition and originally undamaged packaging, where the invoice-delivery note that the buyer previously received with the order and printed, duly completed documentation previously sent to the e-mail address from the order for a refund must be attached.
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to the product that are the result of inadequate handling of the product, ie. the buyer is solely responsible for the impaired value of the product resulting from the handling of the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the customer, the refund will be refused and the product will be returned to him at his expense.
The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than 14 days from the date of receipt of the form / statement of withdrawal, and after receipt of the product.
Costs of returning goods and money - direct costs, borne by the buyer, except in cases where the buyer receives a defective or incorrect item. The buyer pays the amount of postage according to the official price list of the Post Express courier service, which you can see HERE. You pay the postage in cash to the Post Express courier who will pick up the replacement goods.