Customer service - Complaints
When picking up the shipment, please check your package in the presence of the courier. If there is visible damage on it (torn parts and crushing), you should not pick up the package. In this case, please send us an e-mail immediately info@takinaksava.rs with:
Invoice-delivery note received by number
Name and surname
Contact by phone
The reason for refusing the shipment
We will inform you as soon as possible about the further course of the complaint, ie. for me.
If you received the shipment and after opening the package found that the delivered goods are damaged, not in accordance with the ordered or the information on the invoice is not correct, please send us, no later than 24 hours from the date of receipt of the shipment, send an e-mail to info@takinaksava.rs with:
Invoice-delivery note received by number
Name and surname
Contact by phone
Reason for Complaint or Product Replacement
In the shortest possible time, and no later than 8 days from the date of receipt of the complaint in writing or by phone, we will respond to the complaint, ie. replacement and we will inform you of further action. The deadline for resolving the complaint is 15 days from the moment of its registration (the exceptions are furniture and technical goods, when the deadline for resolving the complaint is 30 working days).
When resolving the Complaint, if it is approved, you have the opportunity to:
Replacements for the same product
Replacements for another product
Refund
You have the right to complain, from the moment of delivery of the shipment, in accordance with the Law on Consumer Protection (Official Gazette of RS 62/20144)
When recording your Complaint, you will be sent by e-mail the Documentation related to the return of the goods you are complaining about. These are REFUND documents or REFUND documents that will be kept in our system under a certain ordinal number. You are obliged to print, fill in, pack the specified documentation with the Invoice-delivery note and the goods you are advertising. In accordance with the agreement with our sector complaints about the time of collection of the shipment from you, the shipment will be picked up by courier service Post Express at the expense of TEOMAN Doo Only when the shipment with the complained goods is returned, answered in accordance with your request for a solution to the Complaint:
By substituting for the same product
In exchange for another product
Refund
You can get help and information from our customer support at any time by calling 0616233088
Complaints due to non-conformity of goods
The procedure of product complaint due to non-compliance with the contract, which occurs within two years from the date of delivery of the product to the consumer, is performed in the manner described in the section " Terms of use and sale".
If the purchased product is inconsistent in terms of the provisions of the Consumer Protection Act, please notify us by phone or e-mail at info@takinaksava.rs
NOTE: By confirming the order, clicking on the CONFIRM button, you agree with the terms of the complaint.
IMPORTANT: Replacement / complaint for a purchase made in one of TEOMAN Ltd. retail facilities it can be done exclusively in the facility where the item was purchased, where it is necessary to bring the item to be advertised / changed together with the fiscal invoice as proof of purchase of the item to be changed / advertised.